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Privacy Statement

What personal information do we collect?

The information that we collect depends on the nature of your interactions with us. We collect both personal information and non-personal information. In this Policy, personal information has the meaning given to it in the Privacy Act 1988 (Cth), and includes information or an opinion, whether true or not, about an identified individual or an individual who is reasonably identifiable. 

In general, the personal information we may collect and hold includes name, date of birth, contact details (including email addresses), occupation, company name, employment history, education and qualifications, membership of a professional association, criminal record, health information, copies of identification, vaccination information and other information which assists us in conducting our business and meeting our legal obligations.

Why do we collect and hold personal information?

We collect personal information:

  1. to conduct our business, namely medico-legal reporting

  2. to ensure the well-being of participants during in-person interviews

How do we collect personal information?

We will generally collect personal information: 

  1. from you directly through emails, forms, online or in-person interviews and telephone conversations; and 

  2. from third parties, such as the law firm that engages our services.

How do we protect personal information?

We respect the confidentiality of personal information and the privacy of individuals. We take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security, restricting access to electronic records which are held securely within Australia and using secure links when sending documents via email. Where we no longer require your personal information we will take reasonable steps to destroy it.

Who do we disclose your personal information to?

Your personal information will be used for the purposes for which it was collected and will be disclosed to: 

  1. entities who assist us in providing our service, such as medio-legal contractors; 

  2. entities who assist us in providing our services, such as hosting and data storage providers; 

  3. the law firm who has engaged us to prepare the medico-legal report; or

  4. where we are required or authorised to do so by law.

Are we likely to disclose your personal information overseas?

No, unless we are required or authorised by law to do so.

How can you make a privacy related complaint?

If you have any questions about privacy-related issues or wish to complain about a breach of your privacy or the handling of your personal information by us, please lodge your complaint in writing at Any complaint will be investigated by the Managing Director and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days.

If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner:

GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992

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